Investor Charter – Divyesh Patel Wealth Advisory

Vision and Mission Statements

Vision

Invest with knowledge and safety.

Mission

Every investor should be able to invest in appropriate investment products based on their needs, manage and monitor investments to meet their financial goals, access reports and information conveniently, and achieve long-term financial wellness through informed decision-making.

Business Activities of the Research Analyst

DIVYESH DILIPBHAI KOYANI (SEBI Registration No.: INH000015303)

To publish research reports based on research activities.
To provide an independent and unbiased view on securities.
To offer unbiased recommendations with disclosure of financial interests.
To provide recommendations based on publicly available information and detailed analysis.
To conduct annual audits in accordance with applicable regulatory requirements.
To ensure all advertisements comply with the SEBI Advertisement Code and related guidelines.
To maintain records of interactions with clients and prospective clients as required by SEBI regulations.

Details of Services Provided to Investors

Onboarding of Clients

Sharing terms and conditions of research services.
Completion of Know Your Customer (KYC) requirements and verification procedures.

Disclosures to Clients

Disclosure of all material information required for informed decision-making.
Disclosure regarding the use of Artificial Intelligence (AI) tools in research services, wherever applicable.
Disclosure of conflicts of interest, including own research and third-party research.
Distribution of research reports and recommendations without discrimination among clients.
Maintaining confidentiality of research reports before public release.
Protection of client information, personal data, and privacy.
Disclosure of service timelines and adherence to committed delivery schedules.
Providing appropriate caution and risk disclosures for complex and high-risk investment products.
Ensuring honesty, fairness, transparency, and integrity in all dealings with clients.
Maintaining confidentiality of client information unless disclosure is required under applicable laws, regulations, or legal proceedings.

Grievance Redressal Mechanism

Complaint with Research Analyst

Investors may contact the Research Analyst directly for grievance redressal. Every effort shall be made to resolve complaints promptly, and in any event, not later than 21 calendar days from the date of receipt of the grievance.

SEBI SCORES Platform

Investors may file complaints through the SEBI SCORES Grievance Redressal System .

Two-Level Review Mechanism

First level review by RAASB (Research Analyst Administration and Supervisory Body).
Second level review by the Securities and Exchange Board of India (SEBI).

Online Dispute Resolution

If the complaint remains unresolved, investors may file a dispute through the SEBI SMART ODR Platform for conciliation or arbitration proceedings.

Physical Complaint Address

Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, 'G' Block
Bandra-Kurla Complex, Bandra (East)
Mumbai – 400 051

Rights of Investors

Right to privacy and confidentiality of personal and financial information.
Right to transparent and ethical business practices.
Right to fair and equitable treatment without discrimination.
Right to adequate information, disclosures, and informed decision-making.
Right to fair, truthful, and non-misleading advertisements.
Right to awareness of service parameters, obligations, and timelines.
Right to grievance redressal and an opportunity to be heard.
Right to timely and effective resolution of complaints.
Right to exit financial products or services in accordance with applicable terms and conditions.
Right to receive appropriate caution and risk disclosures for high-risk financial products.
Right to accessibility and equal service opportunities for differently-abled individuals.
Right to provide feedback, suggestions, or complaints regarding services received.
Right to protection against unfair, misleading, or unreasonable contractual clauses.
Right to enforce accountability and professional responsibility of the Research Analyst in accordance with applicable regulations.

Responsibilities of Investors

Do's

Deal only with SEBI-registered Research Analysts.
Verify the Research Analyst's registration certificate and registration number.
Check the official SEBI registered analyst list: View SEBI Research Analyst List
Carefully review all disclosures before making investment decisions.
Make payments only through authorized banking channels and registered accounts.
Seek clarification whenever recommendations or disclosures are unclear.
Understand the risks associated with complex or high-risk investment products.
Be aware of your rights to discontinue services in accordance with applicable terms and conditions.
Provide feedback regarding the quality of services received.
Report any guaranteed return schemes, misleading claims, or suspicious activities to SEBI.

Don'ts

Do not provide funds to Research Analysts for investment or portfolio management purposes.
Do not rely on misleading advertisements, rumors, social media tips, or unverified information.
Do not be influenced solely by discounts, gifts, incentives, or promotional offers.
Do not share trading account credentials, banking passwords, OTPs, or other confidential login information with any person.

Additional Information

For detailed information regarding customer support, compliance officer details, research services, risk disclosures, disclaimers, refund and cancellation policies, investor charter, grievance redressal mechanism, terms and conditions, and other regulatory disclosures, please visit our official website.

Visit Divyesh Patel Wealth Advisory Official Website